Shipping policy

Processing Times

• Custom Name Items: Processing, design, and dispatch can take 7–14 business days (excluding weekends).

• Phone Cases: Processing can take 3–5 business days.

• All Other Items: Orders will typically ship within 2–3 business days, unless otherwise stated in the product description.

Lost or Missing Packages

If your order has not arrived and you have received a tracking number, please contact ajsbeautyllc@gmail.com to initiate an insurance claim investigation.

Please note that all insurance claims must be truthful and accurate. Submitting a fraudulent insurance claim is considered insurance fraud and may result in claim criminal charges, substantial fines of up to $10,000 or more. Penalties vary by jurisdiction and the circumstances of the claim.